There is no second thought that customers these days are getting more and more demanding. The reason is they have thousands of brands from which they can choose the best option. In short, they have the full power in the palm of their hands. If one brand doesn’t respond to them when needed, they will select another.
Every customer wants their inquiry to be addressed within no time. According to the report of HubSpot, around 82% of people offer a full rating if the brand responds to them as soon as possible when they have a question related to sales and marketing. Moreover, 90% of customers rate immediate response as vital when they have customer service questions.
Does HubSpot have a live chat?
Keeping this in mind, HubSpot live chat integration is the best option that has the power to access all your CRM contacts right in live chat. That means there is no need to switch to another app to chat with your existing or potential customers.
Apart from that, HubSpot live chat notifications also help the business to create new leads and engage with them easily.
This LiveChat option eliminates the hassle of transferring data manually and informing the team about new leads. On the other hand, the chat transcripts will quickly be added to the HubSpot live chat option without much effort. This option allows the team to focus on other administrative tasks or selling.
Benefits of HubSpot integration
1. Helps to connect directly with leads
When people visit a site, they usually have one thing in mind: buying something. In this case, if the business has HubSpot live chat app installed in its CRM, it becomes easy for the team to talk to leads and build customer relationships.
2. Unlock powerful sales insight
HubSpot LiveChat can automatically take every customer’s data. On top of that, chat transcript offers powerful sales insight and also post chat survey details which will help the business to gather feedback from the customers to improve their products and services.
3. Helps in getting quality leads
With this LiveChat option, the business can easily capture high-quality leads, which helps them strengthen relationships with their customers.
Understanding HubSpot LiveChat features
Is HubSpot live chat free?
Yes it’s absolutely free! Moreover, you can easily customize the widget to match the look and feel of your website. You can also personalise the welcome message for different segments of your audiences and different pages your website visitors visit.
For your understanding, here are some benefits of integrating a Live Chat App –
- sales or support team can connect with customers
- reduces bounce rate
- Customizable design
- improved customer support experience
- create opportunity to cross sell and up sell
- reduces average handling time
- leads to case distribution
The Bottom Line
The LiveChat option with HubSpot is one of the best tools that offer every business an advantage to minimize response time, which will automatically increase productivity. Apart from that, this tool also provides a personalized user experience, which will give more and more customers to the business.
If you want your business to make a high profit by offering the best quality services, then the HubSpot LiveChat app option can give you a chance to avail of this.
